Refund and Returns Policy

Effective Date: November 11, 2024

Welcome to Glowtopis
Address for Returns: 300 Prevost Dr, Houma, LA 70364-2342, USA
Email: [email protected]
Phone: (740) 926-1243
Website: https://glowtopis.com

At Glowtopis, we prioritize customer satisfaction and are committed to making our refund and returns process straightforward and transparent. Please read the following details to understand our policies on returns, exchanges, and refunds.

Return Policy

Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a full refund or exchange.

Return Eligibility:

  • Items must be unused and in the same condition as received.
  • Items must be in original packaging with all accessories included.

Non-Returnable Items:
Certain items are ineligible for returns, including:

  • Perishable goods (e.g., food)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To process your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

Partial Refunds

In some cases, partial refunds may be granted. Examples include:

  • Books with clear signs of use
  • Opened CDs, DVDs, software, or video games
  • Items that are not in original condition, are damaged, or have missing parts due to reasons other than our error
  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, a credit will be issued to your original payment method within a few business days.

Late or Missing Refunds:
If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take time to post.
  3. Contact your bank, as processing times can vary.

If you have followed these steps and still have not received your refund, please reach out to us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Sale items are not refundable.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at [email protected] and send the item to 300 Prevost Dr, Houma, LA 70364-2342, USA.

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the return is processed, a gift certificate will be mailed to you.

If the item was not marked as a gift, the refund will be sent to the original gift giver.

Shipping Returns

To return your product, please mail it to:
300 Prevost Dr, Houma, LA 70364-2342, USA

  • Return Shipping Costs: The customer is responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will be deducted.
  • Shipping Times for Exchanges: Delivery times may vary depending on location.
  • Recommended Shipping Services: For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.

Need Help?

If you have any questions about our Refund and Returns Policy, please contact us:

Thank you for choosing Glowtopis. We are here to ensure your satisfaction and address any concerns with your purchase.