Sales Policy

Effective Date: November 11, 2024

Welcome to Glowtopis
Address: 710 Carondelet St, New Orleans, LA 70130
Email: [email protected]
Phone: (740) 926-1243
Hours of Operation: 08:00 – 17:00
Website: https://glowtopis.com

At Glowtopis, we are committed to delivering premium scientific equipment and educational resources that inspire learning and curiosity. Our Sales Policy is designed to ensure a seamless shopping experience, transparency, and customer satisfaction with every order placed on our website.

Product Availability

We work hard to keep our inventory updated, but due to high demand, some products may occasionally be out of stock. If this occurs, we will notify you promptly with these options:

  • Pre-order the item to receive it as soon as it’s restocked.
  • Receive a recommendation for a similar product in stock.
  • Cancel the order for a full refund.

Popular items are restocked as quickly as possible, and we appreciate your patience during any brief delays.

Pricing and Payment

Prices are listed in USD and exclude taxes and shipping fees. We reserve the right to adjust prices as needed; however, any changes will not affect confirmed orders.

Accepted Payment Methods: We accept all major credit cards, debit cards, PayPal, and other available payment options during checkout.
Payment Security: All transactions are encrypted for your protection, safeguarding your personal and financial data.

Order Processing

Once your order is placed, you will receive a confirmation email detailing your purchase. Orders are processed within 1-2 business days, and a shipping notification will be sent once your package is dispatched.

Shipping and Delivery

We offer both domestic and international shipping options. Shipping times and costs vary based on location and shipping method:

  • Standard Shipping: Estimated 3-7 business days.
  • Express Shipping: Estimated 1-3 business days.
  • International Shipping: Shipping times depend on the destination. For international orders, please be aware that customs fees, duties, and taxes are the responsibility of the buyer.

Order Changes and Cancellations

You may request changes or cancellation within 24 hours of placing your order by contacting us. After this period, changes cannot be guaranteed. If your order has already been shipped, please refer to our Return and Refund Policy.

Return and Refund Policy

If you are not fully satisfied with your purchase, you may return the item within 30 days of receiving it. Please review our Return and Refund Policy for additional details on how to initiate a return or exchange.

Customer Support

Our customer service team is dedicated to assisting with any questions or concerns regarding your order. We are committed to resolving issues promptly and ensuring your satisfaction.

Thank you for choosing Glowtopis for your educational tools and scientific resources. We look forward to supporting your learning and discovery with high-quality products designed for hands-on exploration!